Where do I find my completion certificate?

Zosi offers you a place where you can easily access your certificate of completion.

Simply log in to My Portal in ZosiLearning.com and on the far left vertical navigation, select ‘My Certificates’. It’s that easy!

What courses offered actually come with a certificate of completion?

Each course will list out whether you will receive a certificate of completion. The notification can be found within the course product page description.

Do you offer any discounts or free courses?

Zosi will run special ‘Sale’ events throughout the year on select products offered at a discount for a limited time. To learn when these sales occur and to receive special discounts on other Zosi campaigns, you can register on Zosi where you would receive updates on special sales, new product offerings, and industry trends.

Where do I find the language options available on Zosi courses?

Many courses offered on Zosi are available in multiple languages. The languages offered for each course can be found on their respective product pages under ‘Languages Offered’ section.

Where can I get a copy of my receipt?

A receipt of purchase will be provided via email immediately upon purchase or your order.

Another way to get a copy of your purchase is to log in and select the My Orders button on the left side of the screen upon logging in. You will see the list of courses you purchased and on the far right

I purchased the wrong course, can I switch my course to a different one and get credit from my initial payment?

Yes you can, but certain rules apply.

As long as the wrong course has not been completed, expired, or dropped, you may request to have this course replaced with the course that you needed to take.

Please be advised that additional charges may apply if the price of the replacement course is higher than the originally purchased course.

If the price of the replacement course is lesser than the originally purchased course, you may be credited with the difference as long as it is within the 48-hour refund window.  (Please see:  Refund Policy)

For assistance, please complete the Customer Support form below and our Zosi Support Team will work directly with you to resolve your issue.

What forms of payment and payment options are available on Zosi?

Currently, payment by credit card is the only payment option available on Zosilearning.com. We accept most credit cards issued around the world.

I’m trying to purchase a course, but I’m getting an error at check out.

If you are receiving an error notification at check out, we recommend the following options.

Validate that the information you have provided is correct (Address, VAT # if applicable, and Credit Card information).

Clear your cache Click on the Tools bar.

Click on Options (On Mac, it’s labeled Preferences).

On the menu to the left, select Privacy & Security.

Under the Cookies and Site Data option, click the “Clear Data…” button.

Select only the two options and hit clear now.

What is your Refund Policy?

Click here for details on Zosi’s Refunds and Returns Policy.

1.2 Refunds and Refund Credits

If the course you purchased is not what you were expecting, you can request, within 48 hours of your purchase of the course, that Zosi / Alchemy Systems apply a refund to your account. We reserve the right to apply for your refund as a refund credit or a refund to your original payment method, at our discretion, depending on the capabilities of our payment processing partners, the platform from which you purchased your course (website or mobile), and other factors. No refund is due to you if you request it after the 48 hour guarantee time limit has passed. However, if a course you previously purchased is disabled for legal or policy reasons, you are entitled to a refund beyond this 48-hour limit. Zosi / Alchemy Systems also reserves the right to refund students beyond the 48 hour limit in cases of suspected or confirmed account fraud. 

Onsite Classroom | Virtual Instructor Led Training | Coaching Courses:

A full refund is available within 48 hours of the initial order date. Any cancellation or refund requests that occur after the initial 48-hour period will be processed minus a 25% cancellation fee. Cancellations or refunds are not available within two weeks of the course date. However, you may transfer your course registration to future course dates or send another person in your place with advance notification.

Please note all products sold that are considered ‘Templates’ where you can order and immediately download specific documents are not subject to a refund.  Buyers may not cancel ANY template products sold even within 48 hours.  Template products purchased cannot be refunded.

There are certain situations where only partial refunds are granted: (if applicable)
Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us here.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to:

5301 Riata Park Court, BLDG F
Austin, TX, 78727
United States

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to:

5301 Riata Park Court, BLDG F
Austin, TX, 78727
United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

To request a refund, follow the steps here

If we decide to issue refund credits to your account, they will be automatically applied towards your next course purchase on our website, but can’t be used for purchases in our mobile applications. Refund credits may expire if not used within the specified period, and have no cash value, in each case unless otherwise required by applicable law.

At our discretion, if we believe you are abusing our refund policy, such as if you’ve consumed a significant portion of a course that you want to refund or if you’ve previously refunded a course, we reserve the right to deny your refund, ban your account, and/or restrict all future use of the Services. If we ban your account or disable your access to a course due to your violation of these Terms you will not be eligible to receive a refund.

Steps to Request a Refund

If you wish to cancel or are seeking a refund within the time noted in our Refund Policy, please complete the Customer Support form below and include your account number and the reason you wish to cancel. Our team will review and follow up directly with you to resolve the issue.

Is it safe to give you my credit card information online?

Zosi never stores your full credit or debit card information on our systems. Instead, we work with credit card payment processors who are certified under the Payment Card Industry Data Security Standard (PCI DSS).

When you enter your credit or debit card details on Zosi, that information is sent directly to secure databases maintained by these payment processors, who then complete the transaction. That partner will then provide us with a portion of the stored information (such as the last four digits of your card number) to help do things like document your purchases and label your saved cards.

During this process, our partner will also provide us with a randomly generated alphanumeric ID called a “token”. This token allows us to reference a saved card during future transactions, even though we don’t have the full card number on file ourselves. Because we store a token instead of the full credit card number you originally provided, there is no way for anyone who is logged in to your Zosi account to obtain your full credit card information from within your account. In addition, there is no way for a third party to reverse-engineer a token ID to obtain credit card information.

Privacy Policy

Your privacy is important to us. This Privacy Notice describes the types of information Alchemy Systems (“Alchemy”) collects from and about you when you visit https://www.zosilearning.com or any other of our websites where this Privacy Notice is posted (each a “site”), or otherwise interact with us or request services from us as described further in the Privacy Notice.  The sites, applications, and other interactions with us are collectively the “Services.” References in this Privacy Notice to “we,” “us,” or “our,” are references to Alchemy. This Privacy Notice also describes how Alchemy uses and discloses personal data, as well as the choices available to you regarding our use of your personal data and how you can access and update this information.

To view our Privacy Policy, <CLICK HERE>

Terms & Conditions of Use

These Terms and Conditions (“Terms”) apply to the website located at https://www.zosilearning.com, or any other of our associated websites (each a “Site”), or when you otherwise interact with us or request services from us, and any content or services provided on or by those websites (collectively the “Sites”).  These Terms, which govern your use of the Sites, are a binding legal agreement between you and any entity you represent, on the one hand, and Alchemy Systems LP (“Alchemy” or “us” or “we” or “our”), on the other hand.

Some of the Sites may have additional terms and conditions that govern your use of those Sites or may require you to enter into a license agreement with us.  Any license terms or additional terms associated with a Site or service will become a part of these Terms and, thus, part of your agreement with us.  To the extent there is conflict, license terms control, then additional terms, and then these Terms here.

Please read the Terms carefully before you start to use the Site.  BY ACCESSING OR USING THE SITE, YOU AGREE TO BE BOUND BY THESE TERMS.  IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE THE SITE.

To view the entire Terms & Conditions <CLICK HERE>