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What is your Refund Policy?

Click here for details on Zosi’s Refunds and Returns Policy.

1.2 Refunds and Refund Credits

If the course you purchased is not what you were expecting, you can request that Zosi / Alchemy Systems apply a refund to your account. Refund requests must be made within 2 business days of the original purchase and having completed no more than 10% of the total course material. We reserve the right to apply your refund as a refund credit or a refund to your original payment method, at our discretion, depending on the capabilities of our payment processing partners, the platform from which you purchased your course (website or mobile), and other factors. No refund is due to you after the 2 business day window or having completed more than 10% of the course. However, if a course you previously purchased is disabled for legal or policy reasons, you are entitled to a refund beyond the stipulations defined above.

At our discretion, if we believe you are abusing our refund policy, such as if you’ve consumed a significant portion of a course that you want to refund or if you’ve previously refunded a course, we reserve the right to deny your refund, suspend your account, and/or restrict all future use of the Services. If we suspend your account or disable your access to a course due to your violation of these Terms you will not be eligible to receive a refund.

Onsite Classroom | Virtual Instructor Led Training | Coaching Courses:

A full refund is available within 2 business days of the initial order date. Any cancellation or refund requests that occur after this timeframe will be processed less a 25% cancellation fee. Cancellations or refunds are not available within two weeks of the course date. Transferring a course registration to future course dates or to another user may be considered on a case-by-case basis.

Please note all products sold that are considered ‘Templates’ or ‘Downloadable Resources’ where you can order and immediately download specific documents are not eligible for cancellation or a refund. 

There are certain situations where only partial refunds are granted: (if applicable)

  • Communication resources (posters, huddle guides, etc) with obvious signs of use
  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then, contact your credit card company. It may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us here.

Sale items (if applicable)

Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to:

5301 Riata Park Court, BLDG F
Austin, TX, 78727
United States

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to:

5301 Riata Park Court, BLDG F
Austin, TX, 78727
United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

To request a refund, follow the steps here

If we decide to issue refund credits to your account, they will be automatically applied towards your next course purchase on our website.The credits can’t be used for purchases in our mobile applications. Refund credits may expire if not used within the specified period, and have no cash value, in each case unless otherwise required by applicable law.

At our discretion, if we believe you are abusing our refund policy, such as if you’ve consumed a significant portion of a course that you want to refund or if you’ve previously refunded a course, we reserve the right to deny your refund, ban your account, and/or restrict all future use of the Services. If we ban your account or disable your access to a course due to your violation of these Terms you will not be eligible to receive a refund.

Steps to Request a Refund

If you wish to cancel or are seeking a refund within the time noted in our Refund Policy, please complete the Customer Support form below and include your account number and the reason you wish to cancel. Our team will review and follow up directly with you to resolve the issue.

Contact Support

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