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Hospitality Management Principles for Preventing the Spread of Infection

The worldwide outbreak of the respiratory disease COVID-19 presents many issues for hospitality establishments, hotels in particular. Regain consumer trust and protect your employees by building your hotel’s infection prevention program. Our newest Protek™ course, developed in partnership with Intertek Cristal, is a 100% online course designed to provide an in-depth overview of what a [...]

$249 View Course

Protek for Hospitality / Retail / Food Service

You are on the front lines of keeping every aspect of your workplace safe and secure for your customers and coworkers. Intertek Protek™ is the only certification that shows the public you are certified to keep them safe. Developed by Intertek Alchemy, the global leader in frontline worker training, the Protek People Assurance Certification [...]

$15 View Course

Leadership: Good Impression – General Manufacturing

What you say and how you behave leaves people with a certain impression about who you are. You can be an excellent supervisor, but if your behavior gives people a negative impression, it will be difficult to lead well. Good Impressions are vital to your success. This course discusses how to make a good [...]

$25 View Course

Leadership: Communication Basics

Learning how to communicate effectively, especially in a busy production environment can make your job much easier, make your team more effective, and reduce everyone’s stress levels. This course discusses how to ensure effective leadership communication. Learning Objectives What effective communication is and whose responsibility it is. How to consider the message itself and [...]

$25 View Course

Leadership: Providing Constructive Feedback

People work better and are more motivated when they get immediate and regular constructive feedback on their performance and behavior. This course discusses how to give constructive feedback to employees. Learning Objectives How to use praise to raise performance or behavior. The importance of immediate and regular corrective feedback. When, how, and where to [...]

$25 View Course

Leadership: Active Listening – Manufacturing

Active listening is an invaluable skill when it comes to problem-solving. Consistently practicing active listening allows you to examine the root of a problem, make informed decisions about solutions, and connect with your team throughout the process. Learning Objectives Lorem ipsum dolor sit amet Lorem ipsum dolor sit amet Lorem ipsum dolor sit amet

$25 View Course

Leadership: Receiving Feedback – General Manufacturing

Receiving feedback in a positive manner strengthens the relationship between you, your employees, and your manager. Feedback can be a gift that can help you learn, row, and become a more effective leader. This course discusses the importance of feedback in leadership, how to give it, and how to receive it. Learning Objectives Why [...]

$25 View Course

Leadership: Difficult Conversations

Correcting poor performance, changing rosters, and explaining layoffs are all topics of difficult conversations at work. Addressing these conversations early, directly, and confidently will help you best achieve the desired outcome. Learning Objectives What a difficult conversation is and why it is important to have them. How to prepare, conduct and document a difficult [...]

$25 View Course

Leadership: Valuing Differences

Production sites are becoming increasingly diverse, and diversity can make teams much more effective. So valuing diversity and inclusion is essential to keeping employees productive and motivated. Learning Objectives Why you should be valuing diversity in the workplace How to help people better understand each other to allow them to accept their differences and [...]

$25 View Course

Leadership: Follow Up and Follow Through

Leaders often need to delegate tasks and responsibilities. Learning how to delegate well can increase your team’s overall productivity. Effective delegation can also increase your team’s sense of pride in and ownership of their work. Learning Objectives Why it’s important to delegate. What kinds of tasks make sense for delegation and who to delegate [...]

$25 View Course

Leadership: How to Delegate

Leaders often need to delegate tasks and responsibilities. Learning how to delegate well can increase your team’s overall productivity. Effective delegation can also increase your team’s sense of pride in and ownership of their work. Learning Objectives Why it’s important to delegate. What kinds of tasks make sense for delegation and who to delegate [...]

$25 View Course

Leadership: Motivating Yourself and Others

Learning to motivate yourself and others is a critical skill for success as a leader. Motivation is the key to completing tasks and activities that seem routine or repetitive. You’ll also need the motivation to keep people driven to move forward through challenging work. This course introduces motivation skills in leadership. Learning Objectives Why [...]

$25 View Course

Leadership: Teamwork

Well-functioning teams work smarter, not harder. They collaborate well, share ideas, and accomplish more with fewer problems. Understanding how to foster teamwork through leadership is critical to your success. Learning Objectives What is teamwork and why is it important. The four key behaviors of a great team. The Four Stages of Team Development.

$25 View Course

Leadership: Anger Management

Production environments are naturally high stress. Learning to control anger is essential to successful, effective leadership and to keep the workplace peaceful, happy, and safe. Learning Objectives How high stress environments lead to anger. How anger in leadership affects others. How to stay CALM to manage anger in yourself and others.

$25 View Course

Leadership: Disciplinary Action

Sometimes it is necessary to take disciplinary action when employees do not follow policy or process. You are responsible for learning your role in the disciplinary process and how to accomplish it legally, effectively, and fairly. Learning Objectives What disciplinary action is. What your role is within the disciplinary process and how to deliver [...]

$25 View Course

Leadership: Giving a Performance Evaluation

As a leader, you may be asked to give performance evaluations. It’s important to know how to conduct regular coaching sessions as well as formal performance reviews. Learning Objectives Why performance reviews are important. How to prepare for, conduct, and document a performance review. How to set meaningful goals.

$25 View Course

Leadership: Handling Employee Complaints

A leader should be prepared to manage, handle, and resolve employee complaints and grievances quickly and effectively. Your ability to do this will help your team feel confident in speaking up about important issues. Learning Objectives Your role in handling employee complaints. The importance of asking enough questions to fully understand the real complaint. [...]

$25 View Course

Leadership: Engaging Employees

Employees that are highly engaged with their work tend to work harder perform their tasks better, and truly enjoy their work. A highly engaged employee is a great asset to any leader. Here’s what you’ll learn during this module: What employee engagement is The links between employee engagement and employee motivation, productivity, and performance [...]

$25 View Course

Active Shooter Readiness Planning – Managers

In the United States, workplace active shooter incidents increase every year. In fact, you are 18 times more likely to encounter workplace violence and an active shooter situation than a fire. While it may seem like this could never happen to you, it is essential to prepare for the worst-case scenario. Zosi’s online course [...]

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Office Safety Course

We frequently overlook office safety hazards. However, doing so comes at a detriment to our people and our business. Keep your employees safe with Zosi’s online office safety training. Participants learn to identify common everyday office hazards and then explore their workplace environment to pinpoint and learn how to correct possible hazardous situations. Learning Objectives [...]

$25 View Course

Course Bundle – Alchemy of Leadership

The Alchemy of Leadership eLearning Bundle includes 20 individual courses on topics related to Leading Teams and Supervising People, all at a discounted price. The courses in this bundle include: Behaving Like a Leader Building Trust Engaging Employees Managing Change Valuing Differences Follow Up and Follow Through How to Delegate Motivating Yourself and Others [...]

$399 View Course
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