Leadership: Active Listening - Zosi Learning

Active listening is an invaluable skill when it comes to problem-solving. Consistently practicing active listening allows you to examine the root of a problem, make informed decisions about solutions, and connect with your team throughout the process. Here’s what you’ll learn during this module:

• The difference between active and passive listening and the benefits of active listening
• The 4-step HEAR model to improve your active listening skills
• How to overcome barriers to active listening in the production and processing environment