Leadership: Dealing with Difficult People - Zosi Learning

Dealing with difficult people can be very stressful, but by putting on your detective hat, you can effectively solve problems (or escalate if need be) and reduce conflict and employee dissatisfaction. Here’s what you’ll learn during this module:

• What makes people “difficult”?
• The 5-Step Process to deal with difficult behavior
• When to escalate to your superintendent or manager