Why isn’t my course showing up in My Portal?

If you have successfully purchased a course, you should be able to see that in either My Orders or My Learning categories located on the left vertical navigation of the web page. 

If someone was going to assign you a course from another account and you do not see that course in the My Learning page, then contact that person to confirm they have the correct email address at the time they assigned that course to you.

If you do not see the course you purchased, then please reach out to our Zosi Support Team and submit a form submission with details of your issue.

Where can I view all enrollments from my account?

To view all your course enrollments, you have assigned to your account, simply log in to your account and access the My Portal page. 

Next, select the ‘My Orders’ menu option located on the lefts side of the page and then select the order(s) listed in the account.  Within each order you will see the course(s) purchased within that order.

You will see a category section for each course (Capacity, Expiration Date, and Assign Enrollment).

Capacity indicates how many seats you have purchased (ex. 0/1 = purchased one seat for the course but has not been assigned; 1/2 = purchased two seats for the course and one has been assigned and one has not)

Expiration Date indicates the date you and/or your assignees must complete the course before your subscription/access ends.

Assign Enrollment is the place where you will be able to assign the course to anyone including yourself. If you click the carrot ‘>’ at the far right you will be taken to the course summary page where you can assign or take the course directly.

How can I access Zosi Library courses?

All Zosi Library Courses can be accessed in your course portal once you have completed your purchase.  You must provide your username and password to access your course portal. 

To learn more about our Library Courses and how they can benefit your business, click here.

How will the person I enrolled in be able to access their course?

Upon your completion of purchase of the course(s) you placed, you will be able to assign the course(s) within the Course Portal. You will be instructed to create a login with username and password.

When you are logged into the Zosi Course Portal, you will then go to the My Orders tab located in the far left red box (see screen shot below)

You will see the list that should have the course(s) you purchased, and under the category ‘Assign Enrollment’, there is an ‘Assign’ notification located on the right of the screenshot above. Select the ‘Assign’ callout that sits on the row of the course.

Once you select ‘Assign’ on the same row as the course you are ready to set up, you will be presented with an ‘Assign Enrollment’ box (see screen shot above).

It is here that you will enter the person you wish to register to take the course you purchased in your account. The person you enrolled will be sent a notification email instructing them that they have a course waiting for them with instructions on how to access it. So it is important to provide the correct email when you assign the new course purchase.

Can I review the accounts I created?

You will be able to view the progress of courses you have purchased for other people.  You will not have direct access to another individual’s account. 

How to access my courses?

Select the login button at the top right of the page for Zosilearning.com. Once logged in select ‘My Learning’ which is located on the left side of the portal page, and your course(s) will appear in the My Learning tab.

Select the carrot ‘>’ on the far right of the course name to start to start the course.

How to recover my Username/Password?

Select the ‘LOG IN button at the top navigation of the Zosi website. You must be able to remember the email address set up for your account. To reset your password, simply select Forgot your password.

How do I buy the course(s) for myself and/or for others?

  1. Simply place the course(s) you want to purchase in your shopping cart.  While in the shopping cart you can select the number of course takes (seats) you wish to purchase for yourself or for others and then proceed to checkout.
  2. Complete the three steps of the checkout process and when you get to the ‘Order confirmed’ page, you select ‘My Portal’. 
  3. Select the ‘My Orders’ option on the far left vertical navigation of the page.  From there you will be able to assign individuals to the courses you’ve just purchased by selecting ‘Assign’ under the Assign Enrollment column shown on the page.  You will then provide the contact email of the person you wish to assign this course purchase to. Those customers will receive an email notification allowing them to set up their own login account from which they can access the course assigned to them.

From your Zosi Portal, you will be able to track who is actually taking the courses you assigned.

  1. Select the ‘My Orders’ tab of the far left when you log in to the Zosi My Portal
  2. On the ‘My Orders’ page, you will see the Assign Enrolled column (noted on the far right of the page (see screenshot above)
  3. Select the ‘Assign’ link where you will be asked to submit an email address of the person to who you wish to assign this course

On the page above you will have a final option to assign the course, or you may take the course yourself by selecting the Start button on the top right of the page

Please Note – YOU CAN NOT UN-ASSIGN A USER TO A COURSE YOU PURCHASED ONCE THEY or YOU HAVE STARTED THE COURSE. Please make sure you assign the correct email address before you select the submit button (You will be asked to hit submit twice just to make sure this is the email address you want that person to access.

I am purchasing for myself, how will I access my course?

  1. Simply place the course(s) you want to purchase in your shopping cart.  While in the shopping cart you can select the number of course takes (seats) you wish to purchase for yourself or for others and then proceed to checkout.
  2. Complete the three steps of the checkout process and when you get to the ‘Order confirmed’ page, you select ‘My Portal’.  required information including payment information. 
  3. This includes creating your own Username and Password if you are a first-time user.

From your Zosi Portal, you will then be able to access your course

Step 1

Select the ‘My Learning’ tab on the left side of the page

Step 2

Select the ‘Unassigned Courses’ tab at the top of the My Learning section; from there you will see the course(s) you have purchased. It is here that you can assign to yourself of to another person you wish to take the course. If you plan to take the course yourself, simply select the ‘Take the Course’ link

Step 3

Another option would also be to simply select the carrot ‘>’ on the far right side of the page to begin. Just remember, once you start the course, you cannot transfer it to someone else.