What is your Refund Policy?

Click here for details on Zosi’s Refunds and Returns Policy.

1.2 Refunds and Refund Credits

If the course you purchased is not what you were expecting, you can request, within 48 hours of your purchase of the course, that Zosi / Alchemy Systems apply a refund to your account. We reserve the right to apply for your refund as a refund credit or a refund to your original payment method, at our discretion, depending on the capabilities of our payment processing partners, the platform from which you purchased your course (website or mobile), and other factors. No refund is due to you if you request it after the 48 hour guarantee time limit has passed. However, if a course you previously purchased is disabled for legal or policy reasons, you are entitled to a refund beyond this 48-hour limit. Zosi / Alchemy Systems also reserves the right to refund students beyond the 48 hour limit in cases of suspected or confirmed account fraud. 

Onsite Classroom | Virtual Instructor Led Training | Coaching Courses:

A full refund is available within 48 hours of the initial order date. Any cancellation or refund requests that occur after the initial 48-hour period will be processed minus a 25% cancellation fee. Cancellations or refunds are not available within two weeks of the course date. However, you may transfer your course registration to future course dates or send another person in your place with advance notification.

Please note all products sold that are considered ‘Templates’ where you can order and immediately download specific documents are not subject to a refund.  Buyers may not cancel ANY template products sold even within 48 hours.  Template products purchased cannot be refunded.

There are certain situations where only partial refunds are granted: (if applicable)
Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us here.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to:

5301 Riata Park Court, BLDG F
Austin, TX, 78727
United States

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to:

5301 Riata Park Court, BLDG F
Austin, TX, 78727
United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

To request a refund, follow the steps here

If we decide to issue refund credits to your account, they will be automatically applied towards your next course purchase on our website, but can’t be used for purchases in our mobile applications. Refund credits may expire if not used within the specified period, and have no cash value, in each case unless otherwise required by applicable law.

At our discretion, if we believe you are abusing our refund policy, such as if you’ve consumed a significant portion of a course that you want to refund or if you’ve previously refunded a course, we reserve the right to deny your refund, ban your account, and/or restrict all future use of the Services. If we ban your account or disable your access to a course due to your violation of these Terms you will not be eligible to receive a refund.

Steps to Request a Refund

If you wish to cancel or are seeking a refund within the time noted in our Refund Policy, please complete the Customer Support form below and include your account number and the reason you wish to cancel. Our team will review and follow up directly with you to resolve the issue.

Is it safe to give you my credit card information online?

Zosi never stores your full credit or debit card information on our systems. Instead, we work with credit card payment processors who are certified under the Payment Card Industry Data Security Standard (PCI DSS).

When you enter your credit or debit card details on Zosi, that information is sent directly to secure databases maintained by these payment processors, who then complete the transaction. That partner will then provide us with a portion of the stored information (such as the last four digits of your card number) to help do things like document your purchases and label your saved cards.

During this process, our partner will also provide us with a randomly generated alphanumeric ID called a “token”. This token allows us to reference a saved card during future transactions, even though we don’t have the full card number on file ourselves. Because we store a token instead of the full credit card number you originally provided, there is no way for anyone who is logged in to your Zosi account to obtain your full credit card information from within your account. In addition, there is no way for a third party to reverse-engineer a token ID to obtain credit card information.

Privacy Policy

Your privacy is important to us. This Privacy Notice describes the types of information Alchemy Systems (“Alchemy”) collects from and about you when you visit https://www.zosilearning.com or any other of our websites where this Privacy Notice is posted (each a “site”), or otherwise interact with us or request services from us as described further in the Privacy Notice.  The sites, applications, and other interactions with us are collectively the “Services.” References in this Privacy Notice to “we,” “us,” or “our,” are references to Alchemy. This Privacy Notice also describes how Alchemy uses and discloses personal data, as well as the choices available to you regarding our use of your personal data and how you can access and update this information.

To view our Privacy Policy, <CLICK HERE>

Terms & Conditions of Use

These Terms and Conditions (“Terms”) apply to the website located at https://www.zosilearning.com, or any other of our associated websites (each a “Site”), or when you otherwise interact with us or request services from us, and any content or services provided on or by those websites (collectively the “Sites”).  These Terms, which govern your use of the Sites, are a binding legal agreement between you and any entity you represent, on the one hand, and Alchemy Systems LP (“Alchemy” or “us” or “we” or “our”), on the other hand.

Some of the Sites may have additional terms and conditions that govern your use of those Sites or may require you to enter into a license agreement with us.  Any license terms or additional terms associated with a Site or service will become a part of these Terms and, thus, part of your agreement with us.  To the extent there is conflict, license terms control, then additional terms, and then these Terms here.

Please read the Terms carefully before you start to use the Site.  BY ACCESSING OR USING THE SITE, YOU AGREE TO BE BOUND BY THESE TERMS.  IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE THE SITE.

To view the entire Terms & Conditions <CLICK HERE>

How much time do I have to finish the course?

Most individual courses purchased on Zosi allow you access to take the online learning course(s) for six months from the date you purchase the course.

There are some courses are exams that have only allow a limited amount of time to complete the course. The time allowed is usually posted in the ‘Description’ section of the product page. You can also validate the time during checkout.

Highlighted in on the checkout page in the red box below, is an information icon. Click that icon and a box will appear providing the initial term of the course(s) you are purchasing. It will provide the start date (which is the date of purchase) and an end date. This is the amount of time you have to complete the course or exam you want to purchase.

Failure to complete the course within the designated time means that you would have to purchase the course again, and then complete it within the designated period after your purchase.

If you are a Zosi Enterprise customer and purchased a library, then that would be based on the length of your subscription you have purchased.

Why isn’t my course showing up in My Portal?

If you have successfully purchased a course, you should be able to see that in either My Orders or My Learning categories located on the left vertical navigation of the web page. 

If someone was going to assign you a course from another account and you do not see that course in the My Learning page, then contact that person to confirm they have the correct email address at the time they assigned that course to you.

If you do not see the course you purchased, then please reach out to our Zosi Support Team and submit a form submission with details of your issue.

Where can I view all enrollments from my account?

To view all your course enrollments, you have assigned to your account, simply log in to your account and access the My Portal page. 

Next, select the ‘My Orders’ menu option located on the lefts side of the page and then select the order(s) listed in the account.  Within each order you will see the course(s) purchased within that order.

You will see a category section for each course (Capacity, Expiration Date, and Assign Enrollment).

Capacity indicates how many seats you have purchased (ex. 0/1 = purchased one seat for the course but has not been assigned; 1/2 = purchased two seats for the course and one has been assigned and one has not)

Expiration Date indicates the date you and/or your assignees must complete the course before your subscription/access ends.

Assign Enrollment is the place where you will be able to assign the course to anyone including yourself. If you click the carrot ‘>’ at the far right you will be taken to the course summary page where you can assign or take the course directly.

How can I access Zosi Library courses?

All Zosi Library Courses can be accessed in your course portal once you have completed your purchase.  You must provide your username and password to access your course portal. 

To learn more about our Library Courses and how they can benefit your business, click here.

How will the person I enrolled in be able to access their course?

Upon your completion of purchase of the course(s) you placed, you will be able to assign the course(s) within the Course Portal. You will be instructed to create a login with username and password.

When you are logged into the Zosi Course Portal, you will then go to the My Orders tab located in the far left red box (see screen shot below)

You will see the list that should have the course(s) you purchased, and under the category ‘Assign Enrollment’, there is an ‘Assign’ notification located on the right of the screenshot above. Select the ‘Assign’ callout that sits on the row of the course.

Once you select ‘Assign’ on the same row as the course you are ready to set up, you will be presented with an ‘Assign Enrollment’ box (see screen shot above).

It is here that you will enter the person you wish to register to take the course you purchased in your account. The person you enrolled will be sent a notification email instructing them that they have a course waiting for them with instructions on how to access it. So it is important to provide the correct email when you assign the new course purchase.

Can I review the accounts I created?

You will be able to view the progress of courses you have purchased for other people.  You will not have direct access to another individual’s account. 

How to access my courses?

Select the login button at the top right of the page for Zosilearning.com. Once logged in select ‘My Learning’ which is located on the left side of the portal page, and your course(s) will appear in the My Learning tab.

Select the carrot ‘>’ on the far right of the course name to start to start the course.

How to recover my Username/Password?

Select the ‘LOG IN button at the top navigation of the Zosi website. You must be able to remember the email address set up for your account. To reset your password, simply select Forgot your password.